National Debtline

National Debtline Review No ratings yet.

Published On December 28, 2013 | By Albert Just | Debt Management Companies

National Debtline is basically a telephone service that is available for people in the UK, Wales, or Scotland who are having debt-related problems and need assistance. The services offered are free, independent, and confidential.

National Debtline basically answers your phone call and talks with you about your debt. They then go through solutions and a list of pros and cons for each so that you can figure out which solution might be the best for you. They can also assist you in setting up a debt management plan or a debt relief order if you are interested and if you qualify for one. They basically offer advice from beginning to end, and can then back up this advice by sending you free materials in the mail that can be of even more assistance.

If you decide to utilize one of the options suggested by the debt advisors available on the phone line, then they can immediately tell you what you need to get started on the road to becoming debt free.

Of course, the biggest thing that differentiates National Debtline from other debt relief companies is the fact that they do not charge a fee for their services. They are a charitable organization whose goal is to help individuals who are seeking a way out of their debt problems, and they offer their services without charging anything.

Monthly Service Fee

As stated earlier, all services provided by National Debtline are free of charge. With that being said, a lot of people might wonder how they can afford to stay in business if all they do is charity work… but the answer is really quite simple. On their official website, they have a long list of donors who regularly contribute to keeping their organization funded. This allows them to continue to offer their debt management services and advice free of charge and on a confidential basis (unless specific information is required, such as when one is signing up for an actual debt management plan).

Debt Solutions

The three main debt solutions offered by National Debtline are debt advice, debt management plans, and debt relief orders. Debt advice is simply advice that you can get over the phone or through written materials sent to you by the company.

A debt management plan, on the other hand, is a service through which National Debtline will actually agree to talk to your creditors in an attempt to get them to stop charging additional interest. They will also negotiate with your creditors in an effort to get your payments condensed down to one lower monthly bill that will be much easier to pay. Of course, to qualify for this type of service one will need to meet some basic criteria, though getting set up for it costs nothing as long as you qualify.

A debt relief order (also called a DRO) may be able to help individuals who do not own a home, have little in the way of assets, and have little or no available income with which to pay their creditors. It is cheaper than bankruptcy, and may be a good option to those who meet the specific criteria required.

Additional Financial Solutions

In addition to debt advice, debt management plans, and debt relief orders, National Debtline can assist individuals in a number of other ways and with a variety of other resources.

One resource that they offer is called a Self Help Pack. Inside of it is information on a variety of topics, including…

green_arrowHow to increase your income green_arrowHow to deal with priority debts
green_arrowHow to work out a personal budget sheet green_arrowHow to deal with non-priority debts

National Debtline also offers a variety of fact sheets, guides, review packs, personal budget sheets, other debt options, and sample letters to help you write your own letters to creditors. These types of resources are, of course, all offered at no charge and for no fees. All that one must do to request these types of resources is to call the National Debtline hotline for more information.

Credit Counselling

At the moment, the National Debtline official website does not contain any information on credit counseling or on rebuilding credit once debts are paid off. They are, for the most part, a company dedicated to helping people get out of debt.


The National Debtline official website isn’t quite as expansive or as ‘modern’ as websites for other debt relief companies. For this reason, some visitors may write the organization off for not looking quite as professional, though it bears stating that the rather simplistic style of the site should not be the only thing taken into account when assessing the possible value of their services.

As a charitable debt relief organization, National Debtline has a fantastic reputation in Britain, Wales, and Scotland, and is definitely worth a chance, even if you are a bit off-put by the simple and perhaps old-fashioned look of their website.

Beyond how it looks, however, the website performs well and offers quite a bit of information, as well as links to additional helpful resources.

Contact Information

The official website gives users a variety of different contact options. Of course, at the very top of the page header is the phone number, which anyone can call for free. There is also a 24 hour voicemail service in case you call and get no answer. National Debtline can also be reached via fax, through their postal address, or via email.

SupportHistory of the CompanyDo They Offer Any Guarantees?
By all accounts, the support received by users of the website seems very positive. The office keeps very regular hours that will allow most individuals the opportunity to call at a time when it is convenient for them, and they will most likely find the experience encouraging, anxiety-reducing, and non-judgmental. National Debtline is a professional and confidential organization, so you definitely won’t have to worry about anyone finding out that you called them unless you decide to let them know yourself.
National Debtline has been in existence since 1987. It was actually set up in conjunction with the Birmingham Settlement, as well as the Money Advice Association.
Since they are a non-profit organization, the National Debtline has no real reason to offer a money back guarantee. Choosing to utilize their services is a personal choice, though it is not really a choice that can affect you in a negative way unless you allow it to. With that being said, the best thing to do is to call them and talk to them about your concerns.

Pros & Cons

So is National Debtline a worthwhile company to call if you are having trouble with creditors?


green_arrow_green_bgServices are free of charge.

green_arrow_green_bgOffer a wide variety of essential services and a confidential fee-free phone line.

green_arrow_green_bgNon-judgmental service and advice on your own terms and when you need it.

green_arrow_green_bgInformational website that gives you information on a wide variety of different resources, materials, and services offered by the organization.


red-tick-2May not be able to assist in every type of situation or with every type of debt problem.

red-tick-2Website is a bit old-fashioned, which can be a put-off to people who put a lot of stock in a web-presence.


Does It Deserve Our Stamp?

So in the end, does National Debtline deserve our stamp of approval? The answer to this is a resounding yes, and here is why.

Basically, National Debtline is a free non-profit organization dedicated to helping people like you with your debt problems. Being in debt can be a huge burden, and this organization has been working to help people in Wales, Scotland, and Britain dealing with that burden since 1987. Their services are free and you will find their debt advisors to be professional and good at what they do.

Does this mean that they are perfect for every situation? Unfortunately, that may not be the case. There are definitely some situations that National Debtline might not be able to help you with. In a case such as this, they may not be able to do much more than to offer advice or to send you free resources to point you in the right direction.

With that being said, you never know unless you ask. National Debtline is definitely worth at least a phone call. It is definitely in your best interest to try talking to them before considering a paid service, just because the money saved might prove to be invaluable later on.

National Debt Line Okayed

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About The Author

My passion is to write about topics, products and services familiar to me with an aim to help others make a wiser, smarter and in general better choice when looking for services or products online.

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